In this post, I did a complete review of Luno.
Luno is a cryptocurrency exchange where users can buy, sell, send, and receive Bitcoin and Ethereum. It was formerly known as Bitx but later rebranded to Luno.
I have been using this exchange consistently from 2016 to this date.
I wrote my first review of this exchange in 2017.
In this 2020 review update, I not only gave a total rundown, but I also included a video on how to trade profitably on Luno.
This review is the most detailed and concise Luno Review online. So if you are ready to know all there is about Luno, read on.
Luno Review Brief
To smoothly walk you through this exchange, here is what I will be covering
- Company Overview
- Luno Features
- Luno Services
- Supported Currencies and Payment Methods
- Transaction Fees
- Deposit and Withdrawal Limits
- Supported Countries
- Customer Support
- Luno Vs Quidax
- Luno Vs Remitano
- Luno Vs Coinbase
- FAQ about the Luno Platform
- Conclusion – Is Luno reliable?
clicking on any of the links above will take you straight to that section.
1. Company Overview
Luno (formerly known as Bitx) is a cryptocurrency exchange/wallet provider.
It started as Bitx in 2013 in Singapore and expanded to several other countries.
On Jan 11, 2017, its changed brand name from BitX to Luno (meaning ‘Moon’).
This must have been a well-thought rebranding because this company grew exponentially in 2017.
Luno provides Bitcoin services similar to that of Coinbase. However, it was able to make all its services available in countries where Coinbase exchange services are not supported.
Luno is the most popular exchange in South Africa as it records its highest trading volume there followed by Nigeria.
Now that we know a brief history of the company, let’s look at its features
2. Luno Features
- Large Trading Volume
- Tight Spread
- Customer Support Via LiveChat
- Instant Buy and Sell
- Easy to Use Trade Room
- Price Alert
- Instant deposit
- Mobile App
- Multiple Currency
- Direct Withdrawal to Bank account
- Safe Secure system
3. Luno Services/Products
Luno offers the following service and Products
- Instant buy/sell
- Luno Business
- Luno API
- Bitcoin Savings
1. Luno Instant Buy/Sell
Here users can purchase and sell Bitcoin and Ethereum instantly with fiat currencies like the NGN or ZAR. The transaction fee at the ‘instant buy/sell’ starts at 2% but could go higher.
Note: In the August 2019 update of the site, this section is no longer called instant buy/sell. However, you can access this feature from the wallet.
Also, limits apply when buying here. The limits are per transaction and depend on your country. For Nigeria, minimum buy-sell is 300 naira while the maximum buy-sell is 3.6 million NGN. Note that this is per transaction on the instant buy/sell not on the exchange.
For limits on other countries, click here.
2. Luno Exchange
The Luno exchange is a ‘Trade Room’ where you can trade cryptocurrency pairs. It provides charts and indicators sufficient for both pro and new traders to conduct analysis before placing trades.
Depending on your country, you have various cryptocurrency pairs available for trading.
For example, in Nigeria, you have BTC/NGN, ETH/NGN, XRP/NGN, etc. available for trading.
Transaction fees can be as low as 0.25% or as high as 1% depending on your country. I gave more details on the transaction fee section of this post. I also showed how to pay zero transaction fees when trading.
3. Luno Wallets
Luno provide wallets for the following currencies
- All supported cryptocurrencies – buy, sell, send, receive, and store
- Fiat wallet (NGN, ZAR, EUR, IDR, MYR, ZMW) – Deposit, withdraw, exchange for cryptos
Note: You can only access the fiat wallet for your country.
4. Luno Business:
Luno business account is designed for companies that have a large fund and want to do more than just trading Bitcoins. This account type is meant to attract trading firms, financial service firms, Miners, Cryptocurrency startups, etc.
5. Luno API
Luno API gives developers access to perform certain actions on their Luno account through another platform; this can be automated trading, generate BTC address, send and receive, etc.
This is are the products and services available for now, let us look at its payment methods and supported currencies.
6. Bitcoin Savings
Luno allows its users to save their BTC on its platform and earn up to 4% interest per annum.
How this works is that you will create a Bitcoin Savings wallet and transfer Bitcoin in it to earn.
This Bitcoin is then lent to Luno’s trusted lending partner who enters into individual loans with third parties.
The interest will be paid into your Bitcoin Savings wallet on the first day of each month.
You can transfer your Bitcoin out at anytime and at no charge. The transfer to your BTC Wallet can take from 1 – 7 business days.
- You will start earning interest the next day at a variable interest rate.
- Your crypto will be lent to a third party and it is not insured or guaranteed.
4. Supported Currencies and Payment Methods
- Bitcoin (BTC)
- Ethereum (ETH)
- BitcoinCash (BCH) (included on July 19, 2019)
- Ripple (XRP) (included on March 2, 2020)
- Litecoin (LTC) (included on May 11, 2020)
The number of coins supported is not impressive and users have constantly queried why more cryptocurrencies are yet to be included.
I asked this question in the Luno Meet held in Port Harcourt Nigeria.
The answer was that the Team only wants to support cryptocurrencies with the strongest integrity that is why they take time to include a new coin.
However, the Luno team is planning to include more coins.
Supported Fiat Currencies
- Euro (EUR)
- Indonesia Rupiah (IDR)
- Malaysian Ringgit (MYR)
- Nigeria Naira (NGN)
- South African Rand (ZAR)
- Zambian Kwacha (ZMW)
Luno Accepted Payment Methods
The payment method depends on the country you are operating from.
In Nigeria, for example, you can fund your Luno account by Bank transfer, Debit/Credit Card, and Instant Bank Transfer
|Europe||EUR||Debit / Credit card, SEPA|
|Malaysia||MYR||Interbank Giro / IBFT|
|Nigeria||NGN||Bank Transfer (PayStack), Debit card (PayU)|
|South Africa||ZAR||Cash deposit, EFT|
5. Transaction Fees
Transaction fees on Luno can be broken down into
- Send and receive fees
- Deposit and withdraw fees
- Trading fees
These fees vary from country to country and also depends on the payment method. Full details can be found here on the Luno site. However, here is the summary below.
Send and Receive Fees
|Currency||Method||Send Fee||Receive Fee|
|BTC||To Bitcoin address||Dynamic||Free|
|BTC||To email address||Free||Free|
|BCH||To Bitcoin Cash address||Dynamic||Free|
|ETH||To Ether address||Dynamic||Free|
|XRP||To Ripple address||0.03%||Free|
|LTC||To Litecoin address||Dynamic||Free|
Note: Send fees are not determined by Luno but by the blockchain network. The blockchain network fee varies from time to time hence ‘dynamic’ in the table above.
Deposit and Withdraw Fees
Just like the blockchain fees above, Luno does not determine the deposit and transaction fees.
They employ the services of payment processors who process payments from and to the Fiat wallets.
The fees depend on the payment processor; they can be as low as free to as high as 1.5%. These fees are not hidden, they are calculated before you proceed with payment.
|NGN||Debit/Credit card via:|
– 1.58% (max NGN 2,070)
– 300 NGN
– 1.5% (max NGN 2,000)
GIRO / IBFT
This is how Luno generates its revenue. The fee varies depending on the country.
The Instant buy/sell charges 2% or higher. At the exchange, the Taker pays a transaction fee depending on the country he is trading from and his trade volume for the past 30 days. The Maker pays no fee.
Note: The ‘Maker’ is the person that sets the buy or sell price at the exchange while the ‘Taker’ is the one that buys and sells at the price set by the ‘Maker’.
That said, there are limits to the amount you can withdraw or deposit to your fiat wallet based on your verification level.
Let’s look at it below.
6. Deposit and Withdrawal Limits
The user’s country and verification level determine the deposits and withdrawal limits. The table below shows that for Nigeria, South Africa, and Europe.
|Not allowed||Not allowed|
|Level 3||Proof of|
ZAR (limit may apply)
ZAR (limit may apply)
Note: To go above the deposit and withdrawal limits in level 3, you have to apply for a business account at described earlier above.
So far, you will notice that I have only mentioned certain fiat currencies, this is because Luno does not support all countries.
Let’s look at the supported countries proper.
7. Supported Countries
Luno currently supports 44 countries. They include;
- South Africa
- Zambia, and
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.
The country with the highest daily ‘Trade Volume’ is South Africa followed by Nigeria.
8. Customer Support & Public Opinions
In the intro of this post, I said that I have been using Luno since 2016, so there is a lot I can say about the customer support.
Luno Customer Support back in 2016/2017 was really poor. However, there has been a significant improvement. Although I believe more can be done.
The exchange has a very extensive HELP CENTER. You will find answers to most questions here.
In case you don’t find answers to your query in the HELP CENTER, you will have to contact customer support via LIVE CHAT or submit a support ticket.
The LIVE CHAT is not available 24/7 and replies to support tickets are usually within 24 hours.
You might need to contact the support more than once to have your queries resolved as their first response are sometimes generic.
Luno has a very low rating on Trust Pilot mostly from people complaining of blocked accounts or pending transactions.
There are several reasons why this could occur – it could be verification limit restriction, deposit from a bank account that does not bear the same name as the owner of the Luno account, etc.
That said, the customer support could do better at attending to this issue.
We are also coming to the end of this review.
But before we get to the conclusion, let us compare Luno with its major Rivalries and answer some of the Frequently asked questions.
Remember, I am still going to show you how to trade profitably on Luno. Read on
9. Luno Vs Quidax:
Quidax was launched in 2018, but so far is Luno’s major rivalry in Nigeria. It operates a similar model. It supports more cryptocurrencies (6) and processes withdrawal instantly 24/7. Luno, on the other hand, beats Quidax in terms of liquidity.
Read my full review of quidax here
10. Luno Vs Remitano
Remitano, unlike Luno, is a P2P exchange where buyers and sellers can trade directly. Remitano modulates the trades using and escrow. Luno for a long time now is the choice trading platform in Nigeria while Remitano is the choice P2P platform. There is really not much comparison angle between these two exchanges because they operate different business models.
Read my full review of Remitano here
11. Luno Vs Coinbase
Coinbase is the most used OTC cryptocurrency exchange worldwide. It is the major exchange in Europe and the USA. Coinbase supports the storage, buy, sell and swap of 17 cryptocurrencies. Coinbase does not have an integrated Trade Room like Luno. It currently supports 102 countries but unfortunately, Nigeria is not one of them. This is where Luno has an edge.
- Luno Vs Coinbase – Which is Better for You? | The Complete H2H Comparison
- Coinbase Review(2020)| How Safe Is it?
12. Frequently Asked Question about Luno
In this 2020 update of the Luno review, I decided to include some of the questions frequently asked from the comment section, so make use you leave a question on what you are not clear about.
– Luno complies with the regulatory bodies of the countries it supports to ensure that the user’s fund in the fiat wallet remains safe.
– Its account is audited regularly.
– The CEO or CTO of the company cannot single-handedly withdraw the cryptocurrencies in the wallets or fiats in the bank account.
– Users can enable 2FA to increase the security of their Luno account.
Yes, here are the reasons;
The BVN (Bank Verification Number) is a number that unified all the bank account of a user in Nigeria. It was introduced by the Nigerian Banks to protect customers from identity theft and fraud.
The Nigerian government made it mandatory for anyone who wants to have a bank account. The BVN can be said to be similar to the Social Security Number in the USA.
Nigerians need to provide their BVN to protect them against identity theft, improve service delivery and speed, and help restore account if you lose your login.
Luno or anyone cannot gain access to your bank account information through your BVN. Secondly, it stores personal information including the BVN in a secure, encrypted form only accessible to authorized personnel.
1. Visit Luno and create an account
2. Verify your account to at least level 1 (phone verification)
3. Deposit fiat (e.g. Naira) to your Luno fiat wallet
4. Buy Bitcoin or Ethereum with the deposited money either at the instant buy/sell or at the exchange.
I gave a demo of this in the video below.
As of February 2020, withdrawals on Luno are now automated and fast 24/7.
Withdrawals are processed under 2 minutes but on rare occasions, it could take up to 15 minutes.
This is a laudable improvement considering that before then, it was processed 3 times a day on working days only.
Verve cards are not international cards, they are restricted for use in Nigeria alone. Luno supports over 44 countries and thus only accepts international cards like Master card, Visa card, etc
Yes, Luno accepts international cards. However, the name on the card must be the same and the Luno account else the transaction will not go through. This is a necessary measure to prevent a stolen card from being used on Luno.
For security reasons, Luno does not share its office address with the public. If you need to contact Luno, send an email to [email protected]
In the video below, I talked about different crypto seasons and strategies to trade on Luno at each season.
Note that this is not financial advice it is what I do.
If you need financial advice, please seek the help of a professional.
Enjoy the Video.
13. Conclusion: Is Luno Reliable?
Judging from my experience so far, Luno has come to stay especially in countries overlooked by exchanges like Coinbase. No wonder its biggest market is in Africa.
It is also strengthening its bond with its users and keeping them abreast of the crypto world by holding several meetups in Nigeria. Luno holds yearly Meet up in Lagos, Abuja, Port Harcourt, and Enugu.
Though it has its pros and cons (see the rating below), it is continuously improving.
So, is Luno reliable? Absolutely.
That brings us to the end of the review of Luno,
And now it’s your turn. Tell me
Have you used Luno and what are your experiences?
In what area do you think Luno can get better?
Or maybe you have a question about something I wrote in this Luno Review 2020 Update?
Whichever it is, let me know in the comment section below.
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